At World Travel Service, protecting our travelers and our clients is always our top priority.
That’s why, when you contact our team to book or update travel, you may be asked to confirm a few details before we can proceed.
We understand these questions can sometimes feel unexpected, but they are an important part of keeping your travel information secure.
Travel Fraud Is on the Rise
Unfortunately, fraudulent activity in the travel industry continues to increase. Unauthorized individuals may attempt to:
- Access traveler profiles
- Make changes to itineraries
- Book travel without approval
- Misuse payment methods
These situations can create serious risks for both travelers and organizations.
Why Verification Matters
Just like your bank verifies your identity before processing a financial transaction, our team follows security protocols designed to protect:
- Personal traveler information
- Company travel accounts
- Payment details
- Reservations and itineraries
These steps help ensure we are assisting the right person and acting in the best interest of your travel program.
What to Expect When You Call
Depending on the situation, our agents may ask for basic confirmation details before completing a booking or making changes.
These verification steps are especially important when:
- A traveler is booking a new reservation
- Changes are being made to an existing itinerary
- Someone is calling on behalf of another employee or guest
If authorization cannot be confirmed, our team may need to involve the company travel manager before proceeding.
Booking for Someone Else? Here’s What to Expect
- In cases where someone is calling to book travel on behalf of another employee or a guest, additional verification is required.
- For non-profiled travelers or third-party callers, our agents must confirm the caller’s authority to book travel.
- If the caller does not have a traveler profile, the agent may need to contact the company travel manager to verify authorization before proceeding.
- This protects organizations from unauthorized bookings and ensures traveler safety and policy compliance.
Note: Please make sure the caller has completed their profile for verification.
Our Commitment to Secure, Trusted Service
At World Travel Service, trust and traveler safety are at the center of everything we do. These security measures are in place to support:
- Fraud prevention
- Traveler protection
- Secure booking practices
- Responsible for handling sensitive travel and payment information
We appreciate your understanding as we work to ensure a safe and reliable experience for every traveler.
Questions About This Process?
If you have questions about traveler verification or want to ensure your profile information is up to date, reach out to our team or your designated World Travel Service program manager.