Online booking tools like Concur make managing business travel faster and more convenient—but small missteps can lead to higher fares, duplicate bookings, or even traveling without a ticket. To help you get the most out of Concur (and avoid common pitfalls), here are a few best practices every traveler should know.
1. Complete Your Booking in One Session
When you select flights, hotels, or rental cars in Concur, those options are temporarily held while you finish your booking.
If you step away or leave the session before completing the process:
- The airline or hotel may release the space on their side
- Prices can increase when you return
- You could unintentionally create duplicate hotel bookings or risk a no-show
Best practice: Once you start booking, finish the entire process in one sitting whenever possible.
2. Your Receipt Is the Confirmation That Matters
Receipts are more than just paperwork—they’re your proof that the booking is complete.
- No receipt = your trip is still processing
- If you don’t receive the expected receipt within 4 hours, contact your travel agency to confirm the booking
- After submitting a trip, do not reopen or modify it until you receive the original receipt
Making changes too early can interrupt ticketing and delay confirmation.
3. Be Careful When Making Changes
Once you confirm a change in Concur, it’s finalized.
- Closing your browser does not undo confirmed changes
- Changes take effect immediately after confirmation
- This can unintentionally leave you without a valid ticket if changes aren’t completed properly
Best practice: Double-check details before confirming any change—and reach out if something doesn’t look right.
4. Double-Check Airline Cancellations
If you cancel an airline ticket in Concur and expect it to be voided (for example, if it was ticketed the same day or the day before), make sure the cancellation status says:
“Voided by Concur.”
If it does not:
- The ticket may not have been voided correctly
- Additional fees or unused ticket issues could apply
When in doubt, contact us directly so we can verify the cancellation and protect the value of your ticket.
Travel Smarter with a Few Simple Habits
By completing bookings promptly, watching for receipts, being cautious with changes, and confirming cancellations, you can avoid the most common travel disruptions and booking issues.
If you ever have questions or something doesn’t seem right, our team is here to help—before small issues turn into bigger ones. Contact us at: online@worldtrav.com